Maas Aligned Local Authorities’ Transport Systems

Guest blog by Andrew Fish

A recent blog from Innovate UK highlights the vital role that local authorities (LAs) play in providing connected transport services.  The blog goes on to outline the innovation opportunities available for improving services which local authorities provide and, most importantly, that LA’s play a central enabling role in making these innovations a success.

The LA Transport Hub

The success of centralising access to passenger transport services is well proven through the operation of integrated transport service units (ITU’s) across the UK. The conceptual benefits of this ‘hub and spoke’ organisational model are clear, particularly where data management is at the heart of the service provision. This has also been a central theme when considering Total Transport services which relies on centralised and homogenised data to get maximum value out of overlapping services.

The hot topic in the public transport domain is ‘Mobility as a service’ and here there are parallels in the pattern design between a MaaS operator (or service aggregator) and a Local Authority transport hub. The MaaS operator and the LA Hub both act as the central service “glue” agent to allow heterogeneous systems to integrate and operate effectively together.

Conceptual diagram of Mobility as a Service. Shows a customers in the middle and shared assets, personalised services and facilitators feeding in from the left and connected living, on-demand transport and enablers feeding in from the right.

Source: Krista Huhtala-Jenks, Digital Services and Mobility as a Service at Ministry of Transport and Communication, Finland. Slide from the presentation: Keys to digitalising the Transport Sector.

Is there an alternative Service Design?

Yes… it might look something like the diagram below

Complex, multipoint system in which all points connect to all other points.
Source for this image:

Navigating through a point to point network has been the topic of many a PhD thesis, the Travelling Salesman Problem being the classic computer science conundrum. And these navigation issues apply to systems as well as geospatial movement. Without a central coordinating hub, the number of connections between services can grow exponentially. In my experience, it soon gets messy.

The Customer Centric Transport Service Model

There are three vital and interdependent elements in MaaS needed to create the customer centric model

  • The people who interact with the systems
  • The data centrally accessible  to underpin the service provision
  • The systems Software systems that act on the data to provide the business functions

Not to be overlooked however, are the API’s which provides the “service glue” and enable discrete systems to talk to each other using a standard approach. Typically, this is via web services, XML or simple but effective CSV files in the case of QRoutes.

The underlying principles of modularity and connectivity in a MaaS system can be directly applied to  the implementation of integrated total transport services. They can enable a move away from large monolithic information systems to a modular design, with more manageable costs and project risks at each stage of an incremental roll-out.

Building Out the Connected Local Authority Service

So how could we begin to apply these principles to a Connected Local Authority scenario…

The People: The passenger, schools, system users, and, in fact all stakeholders now have an expectation of an online, ‘access anywhere’ interface. And self-service portals can provide a dual benefit of improving customer engagement and ensuring consistently good data. However, to do this it’s paramount that they are simple and intuitive.

Lots of local authorities already provide self-service systems which standardise and streamline data, for example Buckinghamshire County Council use an online portal for school transport applications. The use of these web portals to provide access to support services can only grow to meet the expectations of online users.

The Data is the heart of any information system and centralising databases into a single service is common place using relational systems such as MS SQL Server and Oracle.

Customers and stakeholders in the middle inferfacing functions with data.

The System: This is the one area where a change in mindset over how systems are specified can dramatically improve the outcome. Thinking about each component and business area in a more autonomous way facilitates a more decoupled and cohesive design. This is how online SaaS tools have evolved and are providing discrete business solutions where the value and savings are easier to recognise (an important consideration for local authorities in times of austerity).

QRoutes, is an example of a specialised routing tool with a focus on schools’ transport that could fit into this model.

Applying the design to local authority services…

… leads to a number of interlocking business services as shown below, which together provide the transport system:

System of cogs representing functions such as contract management, routing engine, report management, interfaced by APIs and data.

The Innovation Opportunity

From personal experience, building large information systems can become difficult and expensive to maintain, as the needs of individual users are evaluated against multiple customer groups.

Software technology has evolved quickly over the last few years leading to a dramatic change in the way systems are built, particularly with respect to the internet and smart phone usage.

With Innovate UK’s support is the opportunity now here to rethink the and enable transport systems to connect more easily between its own internal system parts and within the wider network of local authority systems?

Local authority transport planners take to the road to improve services

Bristol, 21 November 2017 – Local Authorities from across the UK converged on Birmingham last week to learn about ways to improve transport services. School and special educational needs Transport Planners from Councils as far afield as Somerset, Buckinghamshire and Sheffield met at Birmingham University as part of an event hosted by transport planning software company QRoutes.

The event brought together users of the QRoutes software, which is increasingly being used by local authorities to automate the complex tasks of planning transport using in-house fleets and contracted taxi services. With budget cut backs and increasing demands for services, attendees shared knowledge and experience and learnt about new software features designed to improve route planning and optimisation.

Part of the day involved an interactive session with each council charting out the structure of their transport operations and a group discussion on the big issues affecting the management of school and special educational needs transport.  Most agreed that the greatest challenges involved juggling demands from parents, schools and local politicians against the limitations of time and resources.

“It was a really useful day” commented David Jones of Buckinghamshire County Council. “It’s not often we get out to meet other transport planners and we were able to learn from each other as well as getting some useful advice and information from the QRoutes team.”

“Managing transport services for special educational needs and disabilities is a lot more complicated than other types of transport because of the specific needs of the passengers,” explained Jeff Duffell, Business Development Director, QRoutes. “With a host of varying requirements and a mixed fleet, there is the added complication from the reliance on contracted taxi services.  Our aim is to make the job easier by automating the planning process as much as possible so managers and staff can spend more time dealing with service delivery.”

QRoutes Launches Schools and Special Needs Transport Planning Software

Bristol, 14 November 2017 – QRoutes has announced the latest version of its Transport Planning tool, which is available online as easy to use software. Designed to simplify and improve the planning of school and special needs transport, QRoutes optimises routes and maximises vehicle utilisation, reducing operational costs.

It can take many months to route significant numbers of people but, without regular re-planning, optimised routes degrade over time, resulting in unnecessary costs. QRoutes automates route planning, enabling planners to repeat the exercise as often as necessary, creating visual map-based results in minutes. The tool enables planners to explore ‘what-if’ scenarios to find new improved routes. It also interfaces with existing data sets, making it easy to implement.

The QRoutes planner can configure the system to take into account a wide range of variables affecting each route plan. These include board and alight times for different passenger types, and road type speed settings, which can be calibrated from actual journey times.

The planner configures the tool according to vehicle type, cost, time and distance travelled, CO2 emissions and other variables. New features include the ability to prioritise which vehicles are included in the routing, allowing the selection of in-house fleets over external contracts, and visibility of height restrictions that might affect vehicle access.

“In developing QRoutes, we knew it was essential to produce a solution that was relatively inexpensive, could be implemented quickly and produce almost immediate results. For these purposes, it needed to be cloud-based, so that people could just turn to it and use it,” said Jeff Duffell, Business Development Director, QRoutes.

“QRoutes has the speed and economic viability to re-optimise the system very quickly, and of course this can be repeated over time. It also allows planning to take place at a particular time of the year when requirements are known, rather than undertaking the process over a period of months,” explained Duffell.

QRoutes is offered as a Software as a Service (SaaS) subscription, making it easy to access anywhere, anytime, through any web-connected device. Subscribers have automatic access to new functionality as releases come online, without having to update versions locally.